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Client Service Representative / Receptionist

Established in 1982, Brook Farm Veterinary Center provides exceptional veterinary care with an emphasis on empathy and precision. Our family-run practice sets an example for the animal-loving community and other veterinary professionals through continual learning and regular community outreach. As an AAHA-accredited, award-winning practice, Brook Farm is a recognized leader in exceptional customer service and advanced medicine.

If you’re looking for a culture that’s challenging, fulfilling, and rapidly growing, then it’s time that you become a Brook Farmer.

Who You Are

Brook Farmers sensible, passionate people who get things done. You might fit in well at Brook Farm if you play nice with others, are self-motivated, and take direction well. You believe in treating people with the same love, compassion, and respect that you give pets and believe that it is your duty create benefit for others. You’re energetic and multitask impeccably, and you don’t give up - period. You excel in consistently high-pressure situations and work best when your plate is full.

We’re looking for someone who is:

  • A quick and focused learner: you take every aspect of their position seriously and accept constructive criticism well.
  • Empathetic: you operate with a human heart.
  • Civic Minded: you volunteer and support local causes.
  • Responsible: you are honest, reliable, and able to work independently.
  • Flexible: you come in early, stay late, and commit to a regular schedule that includes the possibility of working weekends and evenings.
  • Timely: you are punctual in your commitments and duties.
  • An adult in mind but a child in spirit.
  • A nice person (bonus if you’re funny!)

Job Description

Brook Farm’s Client Advocates are known for exceeding our clients’ expectations by providing outstanding service and by making a warm and welcoming impression. Our Advocacy team spends most of their time interacting with pet owners in person, on the phone, through email, and online - they schedule appointments, review medical history, and help coordinate care between different departments.

Client Advocates must understand medicine and people quickly. The position is part crowd control, part efficiency expert, and part concierge. They must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. Client Advocates always conduct themselves in a way that prioritizes patient health and client comfort, and they expend as much time, effort, and energy that’s necessary to cultivate a remarkable experience.

Client Advocates are:

  • Resourceful: you get the job done.
  • Detail-Oriented: you ask questions and aim to do things correctly.
  • Family-Oriented: you’re patient and love people of all shapes and sizes.
  • Positive: you maintain an even temper in a high-intensity, stressful environment.
  • Driven: you can cope with repetitive or continuous processes and inquiries.
  • Funny: you have a good sense of humor.

We take talent acquisition seriously at Brook Farm and hire thoughtfully. We work with Wonderlic Consulting to verify the information listed on your resume and check references. Please be sure to read our statements on being a drug and smoke free workplace and an equal opportunity employer.


  • Competitive salaries and schedules: we pay a living wage.
  • Paid time off and holidays (for eligible employees).
  • Health insurance: subsidized medical, dental, and vision insurance for full-time employees.
  • Pet care: discounted care and insurance.
  • Professional development: we completely coordinate your continuing education and subsidize courses where we can.
  • Volunteer benefits: credits to apply toward your hospital account or donated to the charity of your choice.
  • Practice-sponsored outings and events.
  • Uniform allowance or discount.


Be real and don’t spare on the details. We love to read cover letters, so we send our many thanks for taking the time to write something meaningful.

Drug and Smoke-Free Workplace Statement

Brook Farm Veterinary Center has zero tolerance for drug use. As a part of our effort to maintain a workplace free of substance abuse, Brook Farm Veterinary Center applicants and employees will be asked to submit to a medical examination and/or clinical testing for the presence of alcohol and/or drugs. Within the limits of federal, state, and local laws, Brook Farm Veterinary Center reserves the right to examine and test for drugs and alcohol at our discretion.

As part of our duty to the animals we care for, Brook Farm is a smoke-free work environment.

Background Screening

In order to protect the welfare of the clients, employees, and resources of Brook Farm Veterinary Center, it is the policy of the practice to conduct background checks on applicants. Background checks may include, but are not limited to: reference checks, credit history checks, driving record checks, criminal record checks, and education and credential verification.

Any applicant who provides misleading, erroneous or willfully deceptive information to Brook Farm Veterinary Center on an employment form, resume, or in an interview will be immediately eliminated from further consideration for employment with Brook Farm Veterinary Center. This process is necessary to ensure that the individuals selected and retained possess the qualifications required to safely and effectively perform the duties of their position.

Equal Employment Opportunity Statement

Brook Farm Veterinary Center is an equal opportunity employer and does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Brook Farm is fully committed to achieving a diverse workforce and complies with all Federal and New York State laws, regulations, and executive orders regarding non-discrimination.

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